FAQ

Purchase

I was charged, but the order is on pending payment / cancelled status. What should I do?

Who can see my credit card information?

How can I get a discount code?

Where can I find an invoice for my purchase?

What are the additional fees when paying?

How to get a refund?

What payment methods are possible?

General

Do I need to have an account to order a product?

What should I do if I forget my password?

How can I add a game to my wishlist?

How do I register?

How can I contact Customer Support?

Orders and keys

Why is my order delayed - on hold?

I bought a pre-order. When can I expect my key to be delivered?

My key / gift is not working. What should I do?

How long until I receive my product code?

Will the game work on my computer?

The key I bought didn’t activate all of the content it was supposed to. What can I do?